Quick answers about orders, shipping, returns and payments. Our Shipping Policy and Refund Policy have the full details.

Orders & shipping

How long will it take to receive my order?

Orders are processed within 1–3 business days (excluding weekends and holidays; it can take longer during peak sales). After that, typical delivery to a U.S. address is 3–7 business days from our U.S. warehouse and 5–12 business days from our international warehouse, and up to 23 business days in rare cases. International orders take 5–25 business days depending on destination and customs. All delivery times are estimates, not guarantees. See our Shipping Policy.

How much is shipping?

Shipping is calculated and shown at checkout before you pay.

How do I track my order?

You’ll get tracking details by email once your order ships. Tracking can take 1–5 business days to start updating. You can check your order anytime on our Track Your Order page.

Do you ship internationally?

Yes, items that ship from our international warehouse can be delivered to most countries. Items stocked in our U.S. warehouse ship to U.S. addresses only. International customers are responsible for any customs duties, import taxes or local fees.

Why can’t I buy some items as an international customer?

Shipping from our U.S. warehouse to international addresses isn’t available because of high international shipping costs. Items from our international warehouse are still available to you.

My order hasn’t arrived. What should I do?

First check that the estimated delivery window has passed and that tracking has had time to update. If it’s marked delivered but you can’t find it, give it 24–48 hours, since carriers sometimes scan early. If your order is still delayed beyond the expected timeframe, email support@protrendyz.com with your order number and we’ll start a carrier investigation. If the carrier confirms the package is lost, we’ll offer a replacement or refund.

Cancellations, returns & refunds

How do I cancel my order?

Orders can be cancelled for a full refund within 24 hours of being placed, as long as fulfillment hasn’t started. Email support@protrendyz.com with your order number. Once an order has shipped it can’t be cancelled, but you can request a return after delivery.

Can I return an item?

Yes. You can request a return within 30 days of delivery for items that are unused, in new condition and in their original packaging, or that arrived damaged, defective or incorrect. All returns must be approved before you send anything back. To start, email support@protrendyz.com from the email on your order with your order number, the item(s) and the reason.

Who pays for return shipping?

If we made an error (damaged, defective or wrong item), we cover return shipping. For change-of-mind returns, the customer covers return shipping.

What if my item arrived damaged, defective or wrong?

Please report it within 7 days of delivery. We may ask for photos or a video to verify the issue.

When will I get my refund?

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return. Items that show signs of use, are missing packaging or are incomplete may receive a partial refund or be declined.

What can’t be returned?

Custom or personalized items, final sale or clearance items, hygiene-sensitive products (for example skincare and face masks) and gift cards.

Can I exchange an item?

To exchange an item, start a return for the original item and place a new order for the one you want.

Payments & accounts

Do you offer payment plans or installments?

Yes. Shop Pay Installments and Klarna are available at checkout for eligible orders.

Is checkout secure?

Yes. Payments are processed through Shopify’s secure, encrypted checkout.

How do I create an account?

Click the profile icon in the header to sign up. If you checked out with only a phone number, contact us and we’ll help link an email to your orders.

Still have a question?

How do I contact you?

Email support@protrendyz.com or use our contact page. Full details are in our Shipping Policy and Refund Policy.