How long will it take to receive my order?

Delivery times vary based on where you're located and where your items ship from. Here's what to expect after your order has been processed:From US Warehouses: 2–6 business daysFrom International Warehouses: 5–30 business days (varies by product and location)Need something sooner or not sure where your item ships from? Just reach out—we’re happy to help.

How to track my order?

You’ll receive tracking details by email or SMS as soon as your order ships. Give it 24–48 hours to update once it's on the move.

Do you ship internationally?

Yes, we do! We ship almost everywhere. Some regions may have customs fees or taxes, depending on local laws.

I never got my order, what should I do?

Let’s get this sorted:Marked as Delivered? Sometimes, couriers mark packages early. Give it 24–48 hours—it often shows up.Lost or Delayed in Transit? U.S. orders include $100 insurance. If your package is confirmed lost, we’ll make it right.Held at Customs? Rare, but possible. We’ll assist with documentation if needed.

Why am I not able to view/purchase items from US Warehouses as an international customer?

Shipping from our U.S. warehouse to international addresses is restricted due to high international courier fees. But don’t worry—we offer a wide range of international items just for you.

How do I cancel my order?

If your order hasn’t shipped yet, you can cancel it two ways:Via Your Account Log in, click “Orders,” and if the cancel button appears, it’s still eligible.Contact Us Use live chat or email us. We’ll cancel it if it hasn’t been processed.Already shipped? No worries—you can request a return after delivery.

Can I return or exchange an item?

Yep — as long as the item is unused and in original packaging, you're covered. Our 30-day return policy lets you shop with confidence. Just contact us and we’ll help you sort it out.

Why do some items cost more than other stores?

We don’t do dirt-cheap mass listings — every product is handpicked for quality, functionality, and reliability. You’re not paying for ‘cheap,’ you’re paying for ‘worth it.’

Absolutely. We’re PCI DSS Level 1 compliant, SSL encrypted, and only work with trusted logistics teams. Plus, our products are vetted — no shady sellers or random suppliers.

Do you offer payment plans or installments?

Yes! We’ve integrated Shop Pay Installments so you can split your payment into interest-free chunks at checkout. No stress, no surprises.

What’s the 404 Picks collection?

It’s where lost, weird, or underrated products end up — things too cool to ignore, but too chaotic to categorize. If you find something you love there? You were meant to.

Do you restock sold out items?

Some items sell out fast (especially ProTrendyz WOWs 👀). If you see something gone, it may return — or it may have vanished into the 404 Picks vault forever. Best move? Grab it while it’s hot.

What is the Small Order Processing Fee?

Orders under $30 include a $5.99 Small Order Processing Fee to help cover handling and logistics. This lets us keep prices fair and shipping fast for everyone — and yep, that fee disappears automatically if your cart hits $30+.

Are your prices final?

Yes! What you see is what you pay. Tariffs, shipping, and handling fees are all included in the price—no surprises at checkout.

Why do prices vary between products?

Some items ship from farther away, or require special handling (like oversized packaging). We work hard to keep every price fair and shipping fast.

How do I create an account?

Click the profile icon in the header to sign up via email or Google. Keep in mind: if you use Google Sign-In, you’ll need to reset your password to switch to email login (it’s a safety thing).