Privacy policy

PRIVACY POLICY

Last updated: 07/11/2026

OVERVIEW

This Privacy Policy describes how ProTrendyz Inc. (“ProTrendyz,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit, use, make a purchase from, or otherwise communicate with us through protrendyz.com and related services collectively, the “Services.”

Please review this Privacy Policy carefully. By using the Services, you acknowledge that you have received and reviewed this Privacy Policy.

This Privacy Policy does not limit any rights available under applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal obligations, or regulatory requirements.

When we make changes, we will update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is collected or used.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Services.

A. Information You Provide Directly

We may collect information you provide when you:

  • Create or manage an account;
  • Place or attempt to place an order;
  • Contact customer support;
  • Submit a return, refund, cancellation, or delivery inquiry;
  • Participate in a promotion, loyalty program, review, or survey;
  • Communicate with us by email, chat, form, social media, or another channel.

This information may include:

  • Name;
  • Email address;
  • Telephone number;
  • Billing and shipping address;
  • Account credentials;
  • Order and product information;
  • Customer-service communications;
  • Return and refund information;
  • Preferences, reviews, and feedback.

We generally do not directly receive or store full payment-card numbers. Payment information is processed by Shopify Payments, Shop Pay, and other authorized payment processors. We may receive limited payment information, such as payment status, card brand, transaction identifiers, and the last digits of a payment method.

B. Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

  • IP address;
  • Device and browser type;
  • Operating system;
  • Approximate location derived from IP address;
  • Pages viewed;
  • Links and features used;
  • Referring website;
  • Dates and times of access;
  • Cookie and tracking-technology identifiers;
  • Session, checkout, and interaction information;
  • Security, authentication, and fraud-risk indicators.

C. Information From Third Parties

We may receive personal information from:

  • Shopify and Shop Pay;
  • Payment processors and financial institutions;
  • Shipping carriers and fulfillment partners;
  • Fraud-prevention and identity-verification providers;
  • Analytics providers;
  • Advertising and marketing partners;
  • Customer-service and communications platforms;
  • Social media platforms where you interact with us.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders;
  • Process payments, refunds, and returns;
  • Provide shipping, tracking, and delivery updates;
  • Create and manage customer accounts;
  • Communicate about purchases and service requests;
  • Respond to customer-support inquiries;
  • Personalize and improve the Services;
  • Maintain security and prevent unauthorized access;
  • Detect, investigate, and prevent fraud, abuse, and payment risk;
  • Verify transaction legitimacy;
  • Respond to chargebacks, payment disputes, legal claims, and investigations;
  • Enforce our Terms of Service and other policies;
  • Maintain business, accounting, tax, and transaction records;
  • Comply with legal and regulatory obligations;
  • Send marketing communications where permitted;
  • Measure advertising and site performance;
  • Protect the rights, property, safety, and integrity of ProTrendyz, our customers, and others.

Where required by law, we rely on an appropriate legal basis, such as performance of a contract, compliance with legal obligations, legitimate business interests, consent, or another recognized basis.

3. FRAUD PREVENTION AND PAYMENT DISPUTES

We may collect, review, preserve, and disclose relevant personal information to detect, investigate, prevent, or respond to:

  • Suspected fraudulent transactions;
  • Unauthorized account activity;
  • Payment disputes and chargebacks;
  • Identity or payment verification concerns;
  • Account circumvention;
  • Abuse of return, refund, promotional, or dispute processes;
  • Security threats or violations of our Terms.

Relevant records may include:

  • Order information;
  • Payment and authentication records;
  • Billing and shipping information;
  • IP and device information;
  • Communications;
  • Account activity;
  • Fulfillment records;
  • Carrier tracking;
  • Delivery confirmation;
  • Prior transaction history;
  • Fraud-screening results.

We may provide relevant evidence to payment processors, card networks, issuing banks, acquiring banks, financial institutions, fraud-prevention providers, law enforcement, courts, regulators, or other authorized parties where permitted or required.

A customer’s exercise of a lawful privacy right does not, by itself, constitute fraud or misuse.

4. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to:

  • Operate the Site;
  • Remember preferences;
  • Maintain checkout sessions;
  • Analyze traffic and performance;
  • Prevent fraud;
  • Measure marketing effectiveness;
  • Personalize content and advertising.

Some cookies are necessary for the Services to function. Others may be optional depending on your location and browser settings.

You may control cookies through your browser or available cookie-preference tools. Disabling certain technologies may affect Site functionality.

We recognize legally required browser-based opt-out preference signals, including Global Privacy Control, where applicable.

California guidance requires covered businesses to provide clear privacy notices and, where applicable, honor opt-out preference signals.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies that help us operate the business, including:

  • Shopify;
  • Payment processors;
  • Fulfillment providers;
  • Shipping carriers;
  • Customer-support platforms;
  • Hosting providers;
  • Analytics providers;
  • Security and fraud-prevention providers;
  • Email, SMS, and communications providers;
  • Accounting, legal, and professional advisers.

These providers may use personal information only as authorized by their agreements with us and applicable law.

Business and Marketing Partners

We may disclose limited information to advertising, analytics, or marketing partners to measure campaigns, display relevant content, or improve our Services, subject to applicable law and available opt-out rights.

Financial, Legal, and Security Recipients

We may disclose information to:

  • Banks and financial institutions;
  • Payment processors and card networks;
  • Fraud-prevention providers;
  • Courts, regulators, government agencies, and law enforcement;
  • Attorneys, auditors, insurers, and professional advisers.

Business Transactions

Personal information may be disclosed in connection with an actual or proposed merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.

With Your Direction or Consent

We may disclose information where you direct us to do so or provide consent.

6. SALE, SHARING, AND TARGETED ADVERTISING

ProTrendyz does not sell personal information for money.

Certain uses of advertising cookies or disclosures to advertising partners may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws, even where no money is exchanged.

Where applicable, you may have the right to opt out of:

  • Sale of personal information;
  • Sharing for cross-context behavioral advertising;
  • Targeted advertising;
  • Certain profiling activities.

Opt-out options may be provided through the Site’s privacy controls, cookie settings, recognized browser signals, or by contacting us.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;
  • Fulfill orders;
  • Manage returns and refunds;
  • Provide customer support;
  • Resolve payment disputes and chargebacks;
  • Prevent fraud and abuse;
  • Comply with tax, accounting, legal, regulatory, processor, and card-network obligations;
  • Establish, exercise, or defend legal claims;
  • Enforce our Terms of Service;
  • Maintain the security and integrity of the Services.

Retention periods vary depending on the type of information, the purpose for collection, legal requirements, and the existence of an active or reasonably anticipated dispute.

When personal information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

The FTC recommends that businesses retain only information they actually need and securely dispose of information once there is no longer a legitimate reason to keep it.

8. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of account credentials and notifying us promptly of suspected unauthorized activity.

9. YOUR PRIVACY RIGHTS

Depending on where you reside and subject to applicable law, you may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion;
  • Obtain a portable copy of certain information;
  • Opt out of sale, sharing, targeted advertising, or certain profiling;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Appeal a denied privacy request;
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

Privacy rights differ by jurisdiction and may be subject to exceptions.

For example, we may retain or decline to delete information where reasonably necessary to:

  • Complete a transaction requested by you;
  • Detect or prevent fraud;
  • Maintain security;
  • Resolve an active dispute or chargeback;
  • Comply with legal obligations;
  • Maintain financial, tax, or accounting records;
  • Exercise or defend legal claims;
  • Enforce agreements;
  • Support other internal uses permitted by law.

Florida law, where applicable to a covered business, prohibits waiver or limitation of consumer privacy rights and establishes procedures for consumer requests and appeals.

10. HOW TO SUBMIT A PRIVACY REQUEST

To exercise an applicable privacy right, contact:

Email: support@protrendyz.com

Your request should include enough information for us to understand and respond to it.

We may need to verify your identity before completing a request. Verification may require confirming information already associated with your account, order, or prior interactions.

We will use information submitted for verification only to process and protect the request.

Authorized agents may submit requests where permitted by law. We may require proof that the agent is authorized to act on your behalf.

We will respond within the period required by applicable law.

11. LIMITATIONS AND DENIALS OF PRIVACY REQUESTS

We may deny, limit, or charge a reasonable fee for a privacy request only where permitted by applicable law.

Examples may include situations where:

  • We cannot reasonably verify the requester’s identity;
  • The request concerns information we are legally required or permitted to retain;
  • An applicable legal exception applies;
  • The request is manifestly unfounded or excessive under applicable law;
  • Compliance would adversely affect the rights and freedoms of another person;
  • The requested information cannot reasonably be associated with the requester.

We will not deny a valid request merely because it relates to an order, dispute, chargeback, complaint, or account restriction.

Where required, we will explain the basis for a denial and provide appeal instructions.

12. CUSTOMER INFORMATION RESPONSIBILITIES

Customers are responsible for providing accurate and current information.

Incorrect or incomplete information may cause:

  • Delivery failures;
  • Delayed orders;
  • Failed payment verification;
  • Missed communications;
  • Difficulty verifying an account or privacy request.

Customers should update account and contact information when necessary.

13. CHILDREN’S PRIVACY

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Customers must be at least the age required to enter into a binding contract in their jurisdiction or use the Services under the supervision and consent of a parent or legal guardian.

If you believe a child has provided personal information improperly, contact us so we can review and address the matter.

14. INTERNATIONAL DATA TRANSFERS

ProTrendyz operates in the United States and uses service providers that may process information in the United States and other countries.

Privacy and data-protection laws may differ between jurisdictions.

Where legally required, we use appropriate measures for international transfers of personal information.

15. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy policies before providing information.

16. CONTACT US

Questions, concerns, or privacy requests may be submitted to:

ProTrendyz Inc.
120 Navigator Drive, Ste 3303
Daytona Beach, FL 32117
United States

Email: support@protrendyz.com