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TERMS OF SERVICE

OVERVIEW

This website is operated by ProTrendyz Inc. Throughout the site, the terms “we,” “us,” and “our” refer to ProTrendyz. By using our website and purchasing products, you agree to comply with and be bound by the following Terms of Service ("Terms").

By accessing or using any part of the website, you accept these Terms. If you do not agree, you may not use the website or any of its services. We reserve the right to modify these Terms at any time, and your continued use of the site constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have given consent for any of your minor dependents to use this site.

You agree not to use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. Any breach of these Terms may result in immediate termination of services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Your content (excluding payment details) may be transferred unencrypted across networks. Payment details are always encrypted during transmission.

You may not duplicate, copy, resell, or exploit any portion of the website or its content without express written permission.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for inaccuracies on the site. Information is for general reference only and should not be relied upon solely for decision-making. We may modify content at any time but are not obligated to update information.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

Product prices are subject to change without notice. We reserve the right to modify or discontinue services without liability.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online and in limited quantities. We strive to display product colors and images as accurately as possible but cannot guarantee their accuracy on different screens.

We reserve the right to limit the sales of our products or services to any individual, region, or jurisdiction at our discretion. Product descriptions and prices may change without notice. We do not guarantee that the quality of products or services will meet your expectations.

For returns or exchanges, please refer to our Refund Policy

🚚 SECTION 5.1 – SHIPPING, PROCESSING, AND TRACKING

Orders are processed within 1–5 business days before shipment.

Tracking information is provided once available; however, customers acknowledge that tracking activation may be delayed due to carrier processing times, system synchronization issues, or logistics partner limitations.

By placing an order, you agree that:

  • Tracking updates may not appear immediately after shipment
  • Delays in tracking visibility do not indicate a lost, unfulfilled, or invalid order
  • Estimated delivery times are not guaranteed and may vary due to customs processing, carrier delays, or external factors beyond our control

Customers agree to allow reasonable time for processing and tracking updates before raising concerns, filing claims, or initiating disputes.

⏳ SECTION 5.2 – DELIVERY CLAIMS & INVESTIGATION WINDOW

Customers agree not to file claims, disputes, or complaints regarding “item not received” until:

  • The estimated delivery window has passed, AND
  • A reasonable investigation period has been allowed for tracking updates and carrier confirmation

Filing premature claims, disputes, or chargebacks before these conditions are met may be considered misuse of the dispute process and a violation of these Terms.

🔄 SECTION 5.3 – ORDER CANCELLATIONS

Orders may only be canceled before entering fulfillment or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process after delivery.

📦 SECTION 5.4 – THIRD-PARTY FULFILLMENT & SHIPPING

ProTrendyz utilizes third-party logistics providers and fulfillment partners for order processing and delivery.

By placing an order, you acknowledge that ProTrendyz is not responsible for:

  • Carrier delays
  • Tracking synchronization issues
  • Customs processing delays
  • Temporary disruptions in tracking systems
  • Delivery delays caused by external logistics partners

However, ProTrendyz will make reasonable efforts to provide updates, alternative tracking solutions, and support when available.

⚠️ SECTION 5.5 – SERVICE INTERPRETATION

Customers agree not to interpret delays in communication, tracking updates, or processing as evidence of fraud, illegitimacy, or non-fulfillment without reasonable and verifiable cause.

ProTrendyz operates transparently and provides updates as information becomes available from fulfillment and logistics partners.

📧 SECTION 5.6 – CUSTOMER COMMUNICATION RESPONSIBILITY

Customers are responsible for:

  • Monitoring their email and communication channels for updates
  • Providing accurate and complete contact information
  • Reviewing prior communications before submitting repeat inquiries

Failure to review or acknowledge previously provided information does not constitute a lack of service or support on the part of ProTrendyz.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders. If changes are made to an order, we will attempt to notify you via email or phone.

You agree to provide complete and accurate billing and account information and update details as necessary to complete transactions.

Payments on our website are securely processed through Shopify Payments. By completing a purchase, you acknowledge that your transaction is subject to Shopify Payments' terms and conditions, including their dispute resolution policies.

For details, review our Refund Policy: Refund Policy

SECTION 6.1 – CHARGEBACKS, FRAUD PREVENTION, AND ACCOUNT TERMINATION

Initiating a chargeback or payment dispute without first contacting our support team to resolve the issue is considered a violation of these Terms of Service.

Customers who file fraudulent or premature chargebacks, including but not limited to claims of "item not received" or "merchant not responding" when evidence indicates otherwise (such as confirmed shipment, delivery tracking, or documented communication), will be subject to immediate and permanent account termination.

By using our services, you agree that:

  • Any chargeback initiated without reasonable cause or prior attempt to resolve the issue with ProTrendyz may result in a permanent ban from all current and future services.
  • Any accounts associated with a banned individual may also be restricted or terminated at our discretion.
  • If a banned individual attempts to bypass or circumvent this restriction (including but not limited to creating new accounts, using alternate identities, or placing orders through third parties), any resulting orders may be canceled, and funds may be withheld or not refunded to the maximum extent permitted by law.

ProTrendyz reserves the right to dispute all chargebacks with evidence, including but not limited to delivery confirmation, customer communication logs, and fraud detection data.

We take fraudulent activity seriously and enforce a zero-tolerance policy to protect the integrity of our platform, our business operations, and our legitimate customers.


ProTrendyz actively monitors and logs all order activity, communication records, tracking data, and fulfillment confirmations.

Any chargeback or dispute filed under false pretenses, including but not limited to claims of:

  • “item not received” despite confirmed shipment or delivery
  • “merchant not responding” despite documented communication

will be formally contested with comprehensive evidence, including:

  • Carrier tracking records
  • IP and order verification data
  • Communication timestamps
  • Fulfillment confirmation logs

Customers found engaging in abusive, fraudulent, or bad-faith dispute behavior may be subject to:

  • Permanent account termination
  • Blacklisting from future purchases
  • Reporting to payment processors and fraud prevention networks where applicable

ProTrendyz reserves all rights to pursue further action to the maximum extent permitted by law.

By completing a purchase, you acknowledge that you have read, understood, and agreed to all policies regarding shipping timelines, tracking delays, and dispute procedures. Claims made in contradiction to these acknowledged terms may be considered invalid.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. Use of such tools is at your own risk and discretion.

Future features or services introduced will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, or services on our site may include third-party links. We are not responsible for their content, accuracy, or policies.

Please review third-party policies before engaging in any transactions. Complaints or concerns about third-party products should be directed to them.

SECTION 9 - USER COMMENTS AND FEEDBACK

If you submit suggestions, ideas, or other materials, we may use them without restriction. We are not obligated to compensate, respond, or maintain confidentiality regarding submissions.

We may remove content that is offensive, unlawful, defamatory, obscene, or violates intellectual property rights.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to modify or cancel orders when necessary.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions in these Terms, you may not:

  • Engage in unlawful activities
  • Violate intellectual property rights
  • Submit false information
  • Upload malicious code
  • Collect personal data from others
  • Interfere with site security

We reserve the right to terminate access if you violate any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the service will be uninterrupted, timely, secure, or error-free. Your use of the service is at your own risk.

ProTrendyz, its directors, employees, affiliates, and service providers are not liable for any injury, loss, claim, or damages arising from your use of the site or products.

In jurisdictions where limitations of liability are restricted, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - PRODUCT LIABILITY DISCLAIMER

ProTrendyz Inc. does not manufacture the products sold on this website. By purchasing from our store, you acknowledge and agree that:

  • ProTrendyz is not responsible for any product defects, malfunctions, or damages caused by the use or misuse of any product.
  • No warranties, express or implied, are provided regarding any products sold, including but not limited to fitness for a particular purpose, durability, or merchantability.
  • ProTrendyz does not assume liability for injuries, property damage, or financial loss resulting from the use of any product purchased from us.
  • Any claims regarding defective, harmful, or unsafe products should be directed to the manufacturer or supplier.
  • Customers are responsible for ensuring proper use of all products and should follow all safety warnings and instructions provided by the manufacturer.
  • Certain jurisdictions do not allow the exclusion of implied warranties or limitations on liability for consequential damages, so some limitations above may not apply.

By making a purchase, you release ProTrendyz Inc. from any and all claims, demands, and damages arising from the use or misuse of any product sold on this website.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold ProTrendyz, its affiliates, officers, and employees harmless from any claims or demands due to your violation of these Terms or infringement of third-party rights.

SECTION 16 - SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full effect.

SECTION 17 - TERMINATION

These Terms remain effective unless terminated by either party. We may terminate your access for any violation of these Terms.

SECTION 18 - ENTIRE AGREEMENT

These Terms, along with our policies, constitute the entire agreement between you and ProTrendyz, superseding any prior agreements.

SECTION 19 - GOVERNING LAW

These Terms and any agreements under them shall be governed by the laws of the United States.

SECTION 20 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. It is your responsibility to check for updates. Continued use of the site constitutes acceptance of any changes.

SECTION 21 - CONTACT INFORMATION

Questions regarding these Terms should be sent to support@protrendyz.com

ProTrendyz Inc
Email: support@protrendyz.com