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Order Cancellation Policy


🕐 Cancellation Timeframe

  • Within 24 hours of placing your order → Eligible for full cancellation and refund
  • After fulfillment or shipping begins → Cancellation is no longer possible

🚫 Post-Shipment Policy

Once an order has been shipped:

  • It cannot be canceled
  • It must follow the return process after delivery

✉️ How to Cancel

📧 support@protrendyz.com


💳 Cancellation Refunds

Approved cancellations are processed within 5–7 business days.

If the order has already shipped, refunds will only be issued after the item is returned and inspected.


🚨 Exceptions

  • Custom/personalized items may not be canceled once production begins
  • Suspicious or flagged orders may be automatically canceled for security reasons